When requesting a Return Form, please provide your name, item purchased and date of purchase.
If you received a defective or wrong item:
If you receive a damaged item, please contact customer service immediately at firstname.lastname@example.org so we can get you a prepaid return label for your convenience.
Once the exchangeable, incorrect, or damaged item is received, you will receive an email detailing the availability of the item(s) and its shipping status.
If you would like to return an item within the return policy timeframe listed above:
Use the form provided by support and fill out completely.
Mail all online returns with your Return Form to:
The Still Standing Group
79405 Highway 111, Suite 9-132
La Quinta, CA 92253
Simply drop off your returns package at your local post office.
Review our Return Criteriabelow and make sure the items are eligible for return.
Terms and Conditions
Returns and Exchanges will be processed within 7-14 business days after we receive your package.
Returns & Exchanges that do not meet our Return Criteria are subject a partial refund, for a 20%-50% restocking fees.
If your item is non-refundable, we will contact you with the reason (ex: a used item).
We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
STILL STANDING SISTERHOOD
If for any reason, you wish to cancel your Membership, you can at any time. For monthly memberships, no further charges will be made. There is no pro-rata refund since most of the content is available the first of each month. For quarterly and monthly subscriptions, you will be refunded the pro-rata amount starting with the month following your cancellation date.
ONE TO ONE COACHING
If for any reason, you wish to cancel your coaching package, you will be refunding a pro-rata amount.